Support of IT solutions provision process

The ITIL methodology constitutes the standard for service management and it is based on providing and managing IT services through processes.

We define managing processes, their inputs and outputs as well as connections and the scope of responsibility. We concentrate on establishing “best practices” in the implementation of process-oriented management of IT services, ensuring long-term cost reduction, improvement of the quality of services and customer’s satisfaction. Process objectives are: providing business-oriented IT services (not systems), long-term cost reduction, permanent supervision in order to improve the quality of services.

We provide support within the scope of the following services:

• Managing legal compliance of software,
• Managing resources and hardware,
• IT Help Desk,
• Communication processes,
• Remote management of end devices,
• Local network monitoring,
• The monitoring of stations and users.